Bournemouth Pier

Data Collection and Online Security

We are Cracking Media Ltd – UK Reg No: 06557056. We are committed to protecting your personal information and making every effort to ensure that your personal information is processed in an appropriate manner.

We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). As a supplier of websites and hosting we provide methods for our customers to collect and store data submitted by website visitors, most commonly but not limited to personal data shared through a contact form on the website, and as this includes dealing with personal data on behalf of our customers we should also be considered a data processor.

Open Source Platforms and Hosting

The websites we provide are built predominately on open source software with bespoke design and functionality to match the needs of our customers. Our first choices as a web platform are WordPress and JOOMLA! both of which have modern security features built in.

Where we provide hosting for websites we use UK or EU datacentres for all website customers within UK or EU, unless otherwise requested. We do not host or store our websites on our premises. For customers outside the UK or EU we suggest the purchase of hosting that geographically matches the business or the target market of that business.

Website Security

One of the main advantages of using Open Source platforms is the constant updating of these platforms including security patches and updating of common website technologies such as PHP, jQuery and other server technologies used in providing website functionality.

We take website security very seriously, so on top of the built in security that come with the platforms we use we take further measures to help secure the websites we provide and any personal data that might be stored within them.

Back Ups

Website hosting is like any other storage of data on a computer, it is possible for data to be corrupted and for hardware to fail making the website no longer functional or reachable via the internet. To protect websites on our hosting from this situation we include, within our hosting packages, the taking of automated regular back-ups of our websites, approximately 3 times a month. Any back-ups that fall outside the schedule for that specific website are deleted. These back-ups give us the opportunity to have a website back up and running in a short amount of time should other support attempts fail.

For sites that are constantly updated or collecting important information such as blogs or ecommerce systems we recommend a more regular back-up regime, possibly even daily for ecommerce sites that have a high turnover of orders per day.

For Customers that move away from our web services an archived back-up is kept for up to 6 months after which it is deleted.

Storage of Back-Up

To protect the back-ups from hardware failure we store them off-site in a secure cloud storage system which may include storage locations outside the UK or EU. However, the secure cloud storage we use is a member of Privacy Shield which is recognised by the UK and EU as being up to the required standard for secure data processing, in this case storage. The data stored is 256-bit encrypted whilst on the storage and 128-bit encrypted during transfer.

We do not keep a physical copy of these back-ups on our work computers or within our premises.

Processing of website data

The data processing through our websites is predominately automated which removes the need for us to take part in processing the data in a physical way. In the most common case of data submission, through a form, a copy is transmitted to our website customer and on more recent websites the message is also stored in the database of the website. The data collected is based on the requirements of our website customer and the data generally includes but is not limited to name, email, telephone and a message or request from the website visitor.

Who has access

Stored personal data in our websites can be accessed, exported or deleted through a secured website admin portal. We will access the website admin portal to perform updates and general maintenance which is key to keeping the website secure and to enhance performance, we will also access the admin portal by the request of our customers. Occasions when this might happen include adding functionality or making design changes. Customers can also access this data themselves if they have asked for the relevant access to do so.

Unless a specific situation arises where we are requested to try and recover this data or a similar support request is made, we have no need to access this data at any other time but it will be included in the website back-ups and transferred to the secure cloud storage for the life of that back-up file, usually 1 month.

When support situations beyond our level of access occur, it becomes necessary to grant access to third parties, such as datacentre staff. This is not access the admin portal of the website but the server where the website is stored. A situation where this might occur is when there is a hardware or server issue that requires local intervention, such as a server reboot or installation of updated software.

It is our policy to only grant access to relevantly skilled people who are capable of achieving a positive outcome.

Customer Data Retention

During the supplier to customer relationship between Cracking Media Ltd and our customers we will retain email and other correspondence for duration of that relationship. Once a supplier to customer relationship is no longer in place we will continue to keep this correspondence for up to 6 months after which the correspondence linked to the relationship be deleted and then removed from our mail system 30 days after that.

Where it has been indicated by the customer that there is a likelihood that the supplier to customer relationship may restart we may keep relevant correspondence for longer.

Customer Usernames and Passwords

On occasion it is necessary for us to access user accounts owned by customers that were not created by Cracking Media Ltd. A common example of this might be the editing of DNS settings of a domain name in an existing account held by the customer, which may prove beyond the capabilities of the customer and as such we would perform this task on their behalf.

Where a management console can be used for us to achieve these tasks without the need for us to request the customer’s username and password, then this is our preferred method.

For the duration of the task these details are stored as encrypted data on a cloud storage system and are also encrypted during transit to and from our computers. Once the task is completed these details are either deleted or stored for further use if that is part of the project remit. When the details are no longer needed by Cracking Media Ltd, we recommend that passwords are changed, this is at the discretion of the customer.

Contact Details

If you have any questions, please email

Data Protection Information

Below is a summary of how Cracking Media Ltd look after your Personal Data and Business Data.

Your Right to Be Informed

To help make things clearer we have updated our Data Collection and Online Security processes document.

This document can be viewed on our website HERE…

Your Right of Access & Correction

Our customers have always been able to contact us about changes to their business or personal details with a view to updating our records. We feel it is important that the data we hold is correct so as to provide a better service.

This is still the case so if you believe the details we have are incorrect and you wish to have them corrected, please contact us at:

Your Right to Erasure

If you want us to delete your personal details, please get in touch with us at the email address above and we will make sure your details are deleted within 30 days of the request being received.

Please be aware that products and services we supply must be cancelled in order for us to delete your information. Any active products or services still in place would require us to continue processing your personal data, so we will retain your information for as long as needed to fulfil the purpose for which the Personal Data is being held.

We will also be required to retain, by law, certain information for legitimate business purposes, such as VAT and accounting records.

Your Right to Restrict Processing

We use a ‘need to know’ access regime within our business, using passworded cloud accounts to control who can view a customer’s personal data. By doing this only the relevant people involved in a relationship with a customer can view their details.

Your Right to Opt In/Out of Marketing Contact

Though we rarely use direct email marketing we’ve always used an opt in process when collecting recipient’s email addresses (Subscribe or Unsubscribe).  We have also always provided recipients with an unsubscribe option in all of our marketing emails, which automatically removes unsubscribed email addresses form our mail out lists. This will continue as before but be aware that if more than one email address has been subscribed, then each email address will need to be unsubscribed.

If you have opted in for marketing content, please be aware that we only use the data provided and the information we collect to communicate relevant marketing to you.
Please be assured, if we need to contact you either by email or telephone due to problems with your service or website that might affect your business, we always will.

Automated Processes

Like many modern businesses we use automated processes which helps us to stay efficient, however when it comes to making some key decisions that impact customers and their personal data, we always ask the customer to clarify any relevant data before making final decisions.

By doing this we hope ensure that everything works as expected whilst giving us a better chance of picking up on abnormal practices and concerns, such as those created by fraudulent activity.

Domain Names & the Public WHOIS

We are not a provider of domain names and we always recommend that the customer owns and is in control of their own domain names in their own domain registration account. So it is the responsibility of the domain name owner to check whether their domain ownership details are in the public domain or if domain registration privacy is in place.

We are aware that not all customers feel happy to make DNS or Nameserver changes and would prefer that we buy and manage their domain name. These domains will be listed with Cracking Media Ltd as the owner as per the requirements of owning a domain name, so no customer data is listed.

Contact Details

If you have any questions, please email:



The Process (main page)

We provide:

  • Online & Offline Marketing
  • Digital Graphic Design
  • Website Development
  • SEO For Your Website
  • PPC Management
  • Online Video Marketing
  • Product Photography
  • Email Automation

All tailored to meet your needs…

The process

We keep it simple and efficient, click on the icons below to learn about our process.





Understanding your objectives will help us provide a tailored Digital Marketing solution to promote your business effectively.

Get cracking today with your Digital Marketing…

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New Business

Thank you for considering Cracking Media.

Fill in the form below and one of our team will reply to you shortly to gather more information and arrange a mutually convenient time for our initial meeting.

UK Joomla Specialists Since 2008

UK Joomla Specialists

We have been UK Joomla Experts since 2008

We are a Bournemouth based Joomla specialist, having learnt our trade working with the award winning Joomla Content Management System (CMS) platform since 2008.

Why we use Joomla CMS

The Joomla platform is a strong and reliable CMS with the power to drive some of the worlds largest websites. It’s strength comes from the ease of use and extendability it offers as well as being an open source solution that is freely available to everyone.

Being open source means that the Joomla platform is supported globally by thousands of developers who are constantly updating and fine tuning Joomla to give it a level of support and security that proprietary platforms just can’t compete with. This also gives you the flexibility to choose your own designers and developers and not be tied into a closed proprietary platform.

The Joomla support we offer

We offer Joomla website development, security consultancy, bespoke design, managed hosting, site migration, SEO management and conversion to responsive design, which is critical since search result changes during 2015.

If you need Joomla support or want to take advantage of Joomla’s power for your next website then contact us:



01202 532 522

Deployment Process


Once you have agreed the final campaign we target the best time to launch, taking into consideration important factors such as product launch, associated events and social media exposure.

This can also include PR management through trusted third party supplier Deep South Media, who have a great track record.



Feedback Process


This is our chance to present our ideas to you. We often get it spot on first time, however there maybe a few changes you would like to discuss, either way we are always looking to create successful campaigns that fit your requirements.



Design Process


We take the Learning process forward to the design phase. This is more than just the look of the campaign elements, it is also researching your business sector so we better understand how to develop new customer potential.

Based on this we produce the look and feel of the campaign as well as a range of actions for your approval.



Learning Process


Initial discussions give us the chance to learn about your business and for you to tell us about your marketing goals.  Once we have understood the where, what and when of your requirements, we get to work on the digital elements of your campaign.



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Blog Latest

The world of digital marketing is evolving all the time so keep up to date with these changes as well as useful tips and information for you to add in to your marketing campaigns.

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